General Sales Terms and Conditions
Art. 1 – General Provisions
- By browsing this area, the user accesses relaxlab.it, accessible via the URL: relaxlab.it. Browsing and placing an order for purchase on the website implies acceptance of the Conditions and Data Protection Policies adopted by the website, as indicated therein.
- These General Sales Terms and Conditions apply to the sale of products exclusively concerning purchases made on the website in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree No. 206/05, as amended by Legislative Decree No. 21/14 and Legislative Decree No. 70/03) by
Company HIT SRL Registered Office: VIA BENEDETTO CROCE 156 – 87046 MONTALTO UFFUGO (CS) ITALY VAT: IT03649430786 Registered with REA, number CS249115
- Before accessing the products provided by the site, the user is required to read these General Sales Terms and Conditions, which are generally and unequivocally accepted at the time of purchase.
- Users are encouraged to download and print a copy of the purchase form and these General Sales Terms and Conditions, the terms of which relaxlab.it reserves the right to unilaterally change without notice.
- It is possible to use the site and access the products provided by it, as well as make purchases in the following languages: ITALIAN
Art. 2 – Subject
- These General Sales Terms and Conditions govern the offer, forwarding, and acceptance of purchase orders for products on relaxlab.it and do not govern the provision of services or the sale of products by entities other than the seller who are present on the same site through links, banners, or other hyperlinks.
- Before placing orders and purchasing products and services from different entities, we suggest verifying their sales terms.
Art. 3 – Conclusion of the Contract
- To conclude the purchase contract, it will be necessary to fill out the electronic form and transmit it following the relevant instructions.
- The form includes a reference to the General Sales Terms and Conditions, images of each product and its price, the payment methods that can be used, the delivery methods for the purchased products, and the related shipping and delivery costs, as well as a reference to the conditions for exercising the right of withdrawal and the methods and timing of returning the purchased products.
- Before concluding the contract, you will be asked to confirm that you have read the General Sales Terms and Conditions, including the Information on the right of withdrawal and the processing of personal data.
- The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.
- The user will be obliged to pay the price from the moment the online order forwarding procedure is completed. This will happen by clicking on the “ORDER NOW” button at the end of the guided procedure.
- Once the contract is concluded, the seller takes charge of the order for its fulfillment.
Art. 4 – Registered Users
- In completing the registration procedures, the user agrees to follow the instructions on the site and to provide their personal data correctly and truthfully.
- Confirmation will release relaxlab.it from any responsibility regarding the data provided by the user. The user agrees to promptly inform relaxlab.it of any changes to their data communicated at any time.
- If the user provides incorrect or incomplete data, or if there is a dispute by interested parties regarding the payments made, relaxlab.it may choose not to activate or suspend the service until the deficiencies are rectified.
- When the user requests the activation of a profile for the first time, relaxlab.it will assign the user a username and password. The user acknowledges that these identifiers constitute the validation system for accessing the services, and they are the only suitable means to identify the user, and any acts performed through such access will be attributed to the user and will be binding on them.
- The user agrees to keep their login credentials confidential and to handle them with due care and diligence, not to transfer them temporarily to third parties.
Art. 5 – Product Availability
- Product availability refers to the actual availability at the time the user places the order. This availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the site, products may be sold to other customers before the order is confirmed.
- Even after sending the order confirmation email, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically adjusted by removing the unavailable product, and the user will be immediately notified via email.
- If the user requests the cancellation of the order, resolving the contract, relaxlab.it will refund the amount paid within 30 days from the moment relaxlab.it becomes aware of the buyer’s decision to resolve the contract.
Art. 6 – Offered Products
- relaxlab.it sells: GADGET
Art. 7 – Payment Methods and Prices
- The price of the products will be as indicated on the website at the time, unless there is an obvious error.
- In the case of an error, relaxlab.it will notify the buyer as soon as possible, allowing the order to be confirmed at the correct amount or canceled. However, relaxlab.it will not be obliged to supply what was sold at the erroneously indicated lower price.
- The website’s prices include VAT and shipping costs. Prices may change at any time. Changes will not affect orders for which the order confirmation has already been sent.
- Once the desired products are selected, they will be added to the cart. Just follow the instructions for purchase, entering or verifying the required information at each step of the process. Order details can be modified before payment.
- Payment can be made via:
PAYMENT ON DELIVERY
Article 8 – Delivery
- relaxlab.it ships throughout the Italian territory, excluding the Vatican City State and the Republic of San Marino. Deliveries will not be made in the following areas: ALL FREE ZONES.
- relaxlab.it will only make deliveries to the user’s provided address at the time of purchase.
- For the Italian territory, delivery is generally made within 2-5 days, or, if no specific delivery date is specified, within the estimated timeframe at the time of selecting the delivery method, and in any case, within a maximum of thirty days from the confirmation date.
- For the European Union countries, delivery will be made within 2-5 days and, in any case, within a maximum of thirty days.
- If delivery is not possible, the order will be sent to the depot. In this case, a notice will specify the location of the order and the procedures for arranging a new delivery.
- If you cannot be present at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
- If delivery cannot be made for reasons not attributable to us after thirty days from the date the order is available for delivery, we will assume that the contract is intended to be terminated.
- As a result of the termination, the amounts will be refunded, including delivery costs, excluding any additional costs resulting from choosing a delivery method different from the ordinary method offered without undue delay and, in any case, within 30 days from the date of contract termination. The transport resulting from the contract’s termination may incur additional costs, which will be borne by the buyer.
- Shipping costs are the responsibility of the buyer and are explicitly highlighted at the time of placing the order.
Article 9 – Transfer of Risk
- The risks associated with the products are transferred to the buyer from the moment of delivery. Ownership of the products is considered acquired as soon as full payment of all amounts due in relation to them, including shipping costs, is received, or at the time of delivery if it occurs later.
Article 10 – Warranty and Commercial Compliance
- The seller is responsible for any defects in the products offered on the website, including non-conformity of the items to the products ordered, as provided by Italian law.
- If the buyer has entered into the contract as a consumer, i.e., any natural person acting on the website for purposes unrelated to their business or professional activity, this warranty is valid if the defect occurs within 24 months from the date of product delivery; the buyer makes a formal complaint about the defects within a maximum of 2 months from the date on which the defect is recognized; and correctly completes the online return form.
- In the case of non-conformity, the user who has entered into the contract as a consumer has the right to obtain the restoration of product conformity without charge, through repair or replacement, or to obtain an appropriate price reduction, or to cancel the contract for the contested goods and receive a refund.
- All return costs for defective products will be borne by the seller.
Article 11 – Right of Withdrawal
- In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason within 14 days from the date of receiving the products, as provided by Article 57 of Legislative Decree 206/2005.
- In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period starts from the date of receiving the last product.
- The user who wishes to exercise their right of withdrawal from a purchase made on relaxlab.it can do so by: Therefore, to exercise the right of withdrawal, the consumer must simultaneously:
(3a) download, complete, and sign the withdrawal form available at the following link: https://www.assistenzaresi.it/modulodirecesso.pdf
(3b) send the form along with an identity document by registered letter with return receipt A/R within 14 days;
(3c) send the package with the product subject to the right of withdrawal in its original packaging to the same address as point (2a), with shipping costs paid by the consumer within 14 days. The seller, upon receiving the package with the product subject to the right of withdrawal, will refund the product price by BANK TRANSFER in the case of CASH ON DELIVERY payment or by the same payment method used at the time of purchase; alternatively, product replacement can be arranged after a verbal agreement with the customer.
(3d) Right of withdrawal exclusions: We remind our customers that the right of withdrawal cannot be exercised for beauty and/or cosmetic products, services related to IT certifications, training credits, services of any kind, food products, custom-made goods, goods that are liable to deteriorate, sealed goods that are not suitable for return due to health protection or hygiene reasons and have been opened after delivery, goods that are inseparably mixed with other items, the supply of alcoholic beverages, audio or video recordings, and sealed computer software that has been opened after delivery, newspapers, periodicals, and magazines except for subscription contracts for the supply of such publications, contracts concluded at a public auction, supply of accommodations for non-residential purposes, transportation of goods, car rental services, catering services, or leisure activity services if the contract provides for a specific date or period of performance; (o) the supply of digital content which is not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and their acknowledgment that they thereby lose their right of withdrawal.
(3e) Attention: The right of withdrawal applies to the purchased product in its entirety; partial withdrawal from the purchased product is not possible. The purchased item must be intact and returned complete in all its parts, including any accessories. The shipping costs related to the return of the item are the full responsibility of the customer in the case of payment on delivery. The product, until acknowledgment of receipt in our warehouse, is under the full responsibility of the customer. In case of damage to the item during transport, we will notify the customer of the incident to allow them to file a timely complaint with the chosen courier and obtain a refund for the value of the item (if insured). In this case, the product will be made available to the customer for its return, and the withdrawal request will be canceled. Hit Srl is not responsible in any way for damages or theft/loss of items returned without insurance. Upon arrival at the warehouse, the product will be examined to assess any damage or tampering not resulting from transportation. If the product or any accessory is found to be damaged, a refund will not be possible, and a refund will be admitted only if the returned product is intact.
- The buyer must exercise the right of withdrawal by sending a clear statement containing the decision to withdraw from the contract, or alternatively, transmit the non-mandatory standard withdrawal form provided in Attachment I, Part B, Legislative Decree 21/2014.
- The goods must be returned to: HIT SRL VIA BENEDETTO CROCE 156 – MONTALTO UFFUGO 87046 CS – ITALY
- The goods must be returned intact, in their original packaging, complete in all parts, and with the attached tax documentation. Subject to the ability to verify compliance with the above, the website will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs incurred by the user.
- The costs incurred for returning the goods will be borne by the user.
- As provided for by Article 56, paragraph 3 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the website may withhold the refund until the goods are received, or until the consumer provides proof of having returned the goods.
- The right of withdrawal does not apply to services and products offered by relaxlab.it that fall into the categories of Article 59 of Legislative Decree 206/2005.
- The website will make the refund using the same payment method chosen by the buyer at the time of purchase. In the case of payment by bank transfer, and if the user intends to exercise their right of withdrawal, they must provide the necessary bank details: IBAN, SWIFT, and BIC for the refund.
Article 12 – Data Processing
Article 13 – Safeguard Clause
- In the event that any clause of these General Terms and Conditions of Sale is null and void for any reason, this will not in any way compromise the validity and compliance of the other provisions contained in these General Terms and Conditions of Sale.
Article 14 – Contacts
- Any requests for information can be sent via email to the following address: firstname.lastname@example.org, by phone at the following telephone number: +390287197810, and by mail to the following address: HIT SRL VIA BENEDETTO CROCE 156 – MONTALTO UFFUGO 87046 CS – ITALY
Article 15 – Applicable Law and Jurisdiction
- These General Terms and Conditions of Sale are governed by Italian law and interpreted according to it, without prejudice to any prevailing mandatory rules of the country of habitual residence of the buyer. Therefore, the interpretation, execution, and termination of the General Terms and Conditions of Sale are subject exclusively to Italian law.
- Any disputes related to and/or arising from these shall be exclusively resolved by the Italian judicial authority. In particular, if the user qualifies as a Consumer, any disputes shall be resolved by the court of their place of domicile or residence, in accordance with applicable law
- Payment can be made via: